Privacy Policy

This Privacy Policy explains how Claudette’s Cookies (“we,” “us,” or “our”) collects, uses, and shares information when you visit claudettescookies.shop (the “Site”) or place an order. By using the Site, you agree to this policy.

Information we collect

• Information you give us: your name, email address, phone number, shipping address, gift messages, and the contents of any message you send us.
• Payment information: card payments are processed securely by Stripe. We never see or store your full card number — Stripe handles it and shares only limited details (such as the result of the charge and the last four digits) with us to manage your order.
• Information collected automatically: like most websites, we collect device and usage data (IP address, browser type, pages viewed, and referring links) through cookies and similar technologies.

How we use your information

• To process, bake, ship, and support your orders.
• To send order confirmations, receipts, and shipping updates.
• To send marketing emails (such as new flavors and offers) when you’ve opted in. You can unsubscribe at any time using the link in any email.
• To operate, secure, and improve the Site and prevent fraud.
• To measure and optimize our advertising (see below).

Cookies, analytics & advertising

We use cookies and similar technologies to run the Site and to understand how it’s used. With your interactions, we may use third-party tools including Google Analytics, Google Ads, and the Meta (Facebook/Instagram) Pixel to measure traffic, understand conversions, and show you relevant ads on other platforms.

You can control this in a few ways:

• Adjust or block cookies in your browser settings.
• Opt out of Google Analytics with the Google Analytics Opt-out Add-on.
• Manage ad personalization through Google Ad Settings and your Meta ad preferences.

How we share information

We do not sell your personal information for money. We share information only with service providers who help us run the business, including:

• Stripe — payment processing.
• Shippo and carriers (e.g. USPS) — shipping and tracking.
• Resend — transactional and marketing email.
• Supabase — secure database hosting.
• Google and Meta — analytics and advertising.

We may also disclose information if required by law or to protect our rights, customers, or the public. Note that some advertising cookies may be considered “sharing” of personal information under certain U.S. state privacy laws — see your rights below.

Your choices & rights

Depending on where you live (for example, California or the EU/UK), you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising. You can unsubscribe from marketing email at any time. To make a request, email us at hello@claudettescookies.shop and we’ll respond as required by applicable law. We will not discriminate against you for exercising these rights.

Data retention & security

We keep your information for as long as needed to fulfill orders, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable technical and organizational measures to protect it, though no method of transmission or storage is completely secure.

Children’s privacy

The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. When we do, we’ll revise the “Last updated” date above. Material changes will be made clear on this page.

Contact us

Questions about your privacy? Email hello@claudettescookies.shop. See also our Terms of Service.